❄️ AC Troubleshooting FAQ

1. My AC is running but not cooling properly. Why?

This can happen due to:

• • Dirty filters
• • Dust-clogged coils
• • Poor airflow
• • High outdoor temperatures (common in Qatar)
• • Low refrigerant (gas) level

2. Will AC servicing improve cooling?

Basic servicing can improve airflow and hygiene, but:

• • It may not fully restore cooling if the unit has gas leakage or internal damage
• • Performance also depends on unit age and condition

📌 Our technicians will inspect and inform you honestly.

3. My AC is leaking water. Is that normal?

Common reasons:

• • Clogged drain pipe
• • Dirty filters
• • Improper slope of drain line

4. My AC is making noise. What could be the issue?

Possible causes:

• • Loose screws or panels
• • Fan imbalance
• • Dust buildup

📌 Minor adjustments can often fix this. Loud or metallic noises may indicate a deeper issue.

5. There is a bad smell coming from my AC.

Common reasons:

• • Mold or bacteria in filters
• • Stagnant water in drain tray
• • Dust accumulation

📌 Odor removal & deep cleaning usually resolves this.

6. Can the technician work on electrical wiring?

❌ No.

📌 For safety reasons, NearYouu technicians do not perform electrical rewiring, DB work, or live-wire repairs.

7. Do you use chemicals for AC cleaning?

• • Basic services use safe, non-chemical methods
• • Chemical cleaning is done only when approved and safe
• • No harmful substances are used inside homes

8. Do you refill AC gas?

❌ No.

📌 Gas refilling, refrigerant handling, or compressor work is not included.

9. What should I prepare before the technician arrives?

Please:

• • Clear space around the AC
• • Secure pets
• • Inform us of fragile items
• • Ensure access to the unit

📌 This helps ensure a smooth service.

10. How long does AC servicing take?

Approximate durations:

• • Basic service: 30–45 minutes per unit
• • Deep cleaning: 60–90 minutes per unit

📌 Time may vary based on condition.

11. What if I'm not satisfied with the service?

You can:

• • Rate the service in the app
• • Report concerns directly
• • Our team will review and take action if required

📌 Your feedback helps us maintain quality.

12. When should I book AC servicing in Qatar?

Best times:

• • Before summer (March–April)
• • Mid-summer for hygiene
• • After dusty weather

📌 Regular servicing helps maintain efficiency and air quality.