Refunds & Credits

Refunds depend on when you cancel and service status. Cancel early for a full refund. After a provider is assigned, partial refunds or credits may apply.

Credits are a faster alternative to refunds. They're valid for 90 days, non-transferable, and usable on any service.

• •Cancel before a provider is assigned
• •Provider no-show
• •Booking cancelled by NearYouu for compliance reasons

• •Service completed as booked
• •Late cancellation after provider arrival
• •Issues reported after 24 hours
• •Subjective dissatisfaction without SOP breach

• •Card refunds: 5–10 business days
• •Credits: Instant

Report it within 24 hours via the app. We'll review and resolve within 48–72 hours.

Yes. Repeated misuse or policy violations may limit refunds and prefer credits, as per platform policy.